REPAIRO HOMEOWNER TERMS OF SERVICE
Last Updated: July 31, 2026 (v2.6) Operator: Galo Technologies LLC d/b/a Repairo, a Delaware limited liability company foreign-qualified in the State of Florida ("Repairo," "we," "us," or "our").
1. Acceptance of Terms; Accounts.
1.1 Acceptance.
By accessing or using the Repairo website, mobile application, or any related services (collectively, the "Platform"), creating an account, or booking a service, you ("Homeowner," "you," or "your") agree to be legally bound by these Homeowner Terms of Service ("Terms"). If you do not agree, do not use the Platform.
You represent that you are at least 18 years old, have the legal capacity to enter into this agreement, and — if booking on behalf of a household, landlord, property manager, or other third-party individual or entity — are authorized to bind that party.
1.2 Account Registration; Privacy
To use the Platform, you must create an account and provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Repairo immediately at legal@repairo.pro of any unauthorized use of your account or any other breach of security. Repairo will not be liable for any loss arising from your failure to comply with this Section, except to the extent caused by Repairo’s breach of these Terms or failure to use commercially reasonable measures to protect the security of the Platform. You may not share your account credentials with any third party or permit any third party to access the Platform through your account.
Your use of the Platform is also governed by the Repairo Privacy Policy, available at [repairo.pro/privacy] (the “Privacy Policy”), which is incorporated into these Terms by reference. By accepting these Terms, you acknowledge that you have read, understood, and agree to the Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy with respect to data-handling practices, the Privacy Policy shall control.
2. Definitions
- "Booking Fee" means the flat $12 transaction fee charged to you per Job. The booking fee is the only Homeowner-side platform charge; no percentage service fee is charged to you. The Booking Fee is subject to applicable refunds under these terms.
- "Contractor" means an independent third-party service professional listed on the Platform.
- "Job" means a specific home service requested and booked through the Platform, as described in the applicable booking details.
- "Listed Rate" means the all-in price displayed on the platform for an SKU and paid by the Homeowner at booking, as set by the applicable Contractor.
- "Order Total" means the total amount charged to your payment method at booking, equal to the listed rate (including any approved tier adjustments, scope add-ons, or applicable urgency multipliers) plus the $12 booking fee.
- "Severity Tier" means the tier (T1 light, T2 standard, T3 heavy, or T4 major) of an SKU, as determined by the Contractor's on-site diagnostic against the photo-verifiable criteria displayed on the Platform.
- "SKU" means a defined service category and scope as listed on the Platform, including any associated severity tiers, materials assumptions, and pricing tiers.
- "Urgency Multiplier" means the multiplier applied to a SKU’s base rate at booking to produce the Listed Rate, determined by the urgency level you select for the Job. The Platform offers three urgency levels, each tied to a target response time: Routine (no multiplier), Urgent, and Emergency. The multiplier in effect for each level is published on the Platform and shown to you before you book; as of the Last Updated date above, Routine is 1.0x, Urgent is 1.3x, and Emergency is 1.8x. Repairo may adjust a published Urgency Multiplier; an adjustment applies only to Jobs booked after it takes effect and never to a Job you have already booked.
- "Stripe Connect" means Stripe, Inc.’s third-party payment processing and payout infrastructure used to facilitate payment processing for Platform transactions.
3. The Repairo Service
Repairo operates a two-sided marketplace connecting Homeowners with independent Contractors for residential home services. Repairo is not a contractor, does not perform services, does not employ Contractors, and does not direct or control the manner, means, or methods by which any Contractor performs any Job. Contractors are independent businesses solely responsible for the work they perform.
Repairo's role is limited to: (a) listing service categories and pricing information on the Platform (including any Contractor-selected rates or ranges, as applicable); (b) routing Job requests to Contractors based on availability and any eligibility criteria displayed on the Platform; and (c) facilitating payments through Stripe Connect.
The Platform, including all content, features, functionality, software, text, displays, images, audio, video, designs, compilation, and the “look and feel” thereof (collectively, “Repairo Content”), is owned by Repairo or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Subject to your compliance with these Terms, Repairo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your personal, non-commercial use in connection with requesting and receiving Jobs. You shall not: (a) copy, modify, or create derivative works of the Platform or any Repairo Content; (b) reverse engineer, disassemble, or decompile any software used in connection with the Platform; (c) remove, alter, or obscure any copyright, trademark, or other proprietary notices; (d) use the Repairo name, logo, or trademarks without prior written consent; or (e) use any automated means (including bots, scrapers, or spiders) to access the Platform, except as expressly permitted by Repairo in writing.
The user-content license you grant to Repairo under Section 8 is separate from, and does not limit, Repairo’s ownership of Repairo Content.
4. Platform Pricing; Non-Negotiation Covenant
4.1 Platform-Set Pricing Authority
Prices displayed on the Platform, including any Listed Rates, are published by Repairo for each SKU as homeowner‑facing prices. For each such SKU, the assigned Contractor voluntarily elects to offer the SKU at the published Listed Rate and may, where the Platform supports it, quote or propose different pricing through the Platform’s quote or Change Order features before or after booking. By using the Platform, you acknowledge and accept that the price for a Job becomes fixed at the time of booking (and Contractor acceptance of any booking), subject to approved Change Orders; provided that if, after booking, the parties determine that the originally booked scope was materially ambiguous or cannot be performed as booked due to unavailable materials or similar unanticipated conditions, any proposed adjustment must be submitted and approved through the Platform’s Change Order process, and if you do not approve the revised scope and price, you may cancel the Job in accordance with Section 5.5. For SKUs published as Listed Rates, the Listed Rate is the price you pay when the Contractor has voluntarily elected to participate in that SKU at the published rate. Repairo earns its compensation through a separate commission paid by the Contractor and through the Booking Fee, not through any percentage charge added to the Listed Rate at checkout.
4.2 Off-Platform Pricing Acknowledgement
You acknowledge that Repairo does not require Contractors to charge any particular rate for work performed outside the Platform, and that prices charged by Contractors for off-Platform work may differ from Listed Rates.
4.3 Non-Negotiation Covenant
You agree that you will not: (a) request, accept, or pay any off-platform payment or other consideration to a Contractor for any portion of the booked Job (except that you may give a voluntary, optional tip/gratuity to the extent permitted by law); or (b) ask a Contractor to perform additional work or services not set forth in the Job booking, unless agreed via the Change Order Protocol in Section 6.
4.4 No-Negotiation Commitment
Repairo will use commercially reasonable efforts to address reports that a Contractor (a) solicits or demands payment outside the Platform (other than any voluntary tip expressly permitted by the Platform), or (b) refuses to perform the Job at the price and scope agreed at booking (as modified by any in-app approved change order). If you report such incident through the Platform, Repairo may, as applicable: (i) credit the Booking Fee back to you; (ii) assist with reassigning the Job to another Contractor at no additional cost for the originally booked scope; and (iii) take appropriate action with respect to the Contractor.
5. Booking, Fees, and Payment
5.1 Fees Disclosed at Booking
At checkout, you will see:
- The Listed Rate for the Job (the all-in price for the SKU, as set by the Contractor); and;
- The $12 Booking Fee.
The total of these amounts is the "Order Total." No percentage service fee is charged to you at checkout or at any other time in connection with a Job booked through the Platform.
5.2 Payment Method; Stripe Connect Flow
All payments are processed exclusively through Stripe Connect (a third-party payment processor) using a destination charge model. You authorize Repairo, via Stripe, to charge your designated payment method for the Order Total at the time of booking. For purposes of accepting and processing your payment, Repairo acts solely as the Contractor’s limited agent, and your payment via Stripe satisfies your payment obligation to the Contractor for the Job. Repairo does not directly hold, transmit, or take custody or control of funds and has no ability to control or block transactions; payment processing and the movement of funds are handled by Stripe (or its licensed affiliates), and Repairo does not hold itself out as providing money transmission services.
5.3 No Direct Payment Policy
You agree not to pay any Contractor directly in cash, check, Venmo, Zelle, CashApp, or any method outside the Platform for any portion of the booked Job price or any approved Change Order amount. This restriction does not prohibit you from providing a voluntary tip or gratuity to a Contractor; provided that no such gratuity is requested, required, or a condition of performing the Job. Direct off-Platform payment in violation of this Section is grounds for account suspension and may limit Repairo guarantees, refunds, and dispute remedies to the extent related to amounts paid off-Platform.
5.4 Refund Policy
Refunds based on performance are permitted only in the event of a Contractor no‑show or reasonably and materially unsatisfactory performance, or where required by law, and may be subject to investigation and dispute resolution under these Terms. Booking Fees are non‑refundable, except (a) where Repairo refunds or credits the Booking Fee in connection with a no‑show or materially unsatisfactory performance under this Section 5.4, (b) where Repairo elects to refund the Booking Fee in a specific case as a courtesy, or (c) where required by law. Voluntary cancellations and their refund consequences are governed by Section 5.5.
5.5 Cancellation Policy
You may cancel a Job free of charge up until 24 hours before the scheduled service window start time. If you cancel during this period, Repairo will refund the Listed Rate and the $12 Booking Fee in full. For Jobs booked at any urgency level above Routine — that is, Urgent or Emergency — free cancellation ends when a Contractor accepts the Job, rather than at the 24-hour mark.
If you cancel less than 24 hours before the scheduled service window (or, for Urgent or Emergency Jobs, after a Contractor has accepted) but before the Contractor is marked "en route," this is a Late Cancellation. Repairo will refund the Listed Rate in full; the Booking Fee will not be refunded.
If you cancel at or after the Contractor is marked "en route," or after the Contractor has arrived, this is a No-Show. Repairo will refund the Listed Rate minus a $50 trip charge (or, for Jobs with a Listed Rate under $100, minus 50% of the Listed Rate), and will not refund the Booking Fee. The trip charge is paid to the Contractor, and Repairo waives its commission on that amount.
All refunds under this Section 5.5 are processed through Stripe Connect to your original payment method, subject to Stripe’s refund processing timelines.
6. Scope Change / Tier Adjustment / Change Order Protocol
If, after a Job begins, the Contractor identifies work outside the original scope (e.g., hidden damage, additional materials, expanded labor), the following protocol applies, and any Change Order Request must be accepted or declined by you within forty-eight (48) hours of notice; provided that Repairo will send at least one additional in-app reminder during such period, and if you do not respond within that period after such reminder, the Change Order Request will be deemed declined.
1. The Contractor must submit a Change Order Request through the Platform identifying the additional scope and proposed price (based on the Contractor’s rates and/or any pricing ranges displayed on the Platform, where applicable);
2. If the Contractor instead determines, based on photo-verifiable on-site diagnostics, that the booked SKU is the wrong Severity Tier, the Contractor may submit a Tier Adjustment Request instead, and you must approve, decline, or request modification within five (5) minutes for routine adjustments, up to sixty (60) minutes for major upgrades, or up to twenty-four (24) hours for catastrophic upgrades requiring financing options, in lieu of the forty-eight (48) hour window described above; if you do not respond within the applicable window, the request is deemed declined, and if the adjustment is a downgrade (e.g., T2 to T1), the price difference is automatically refunded to you upon confirmation;
3. You will receive a notification and must approve or decline the Change Order in-app within forty-eight (48) hours of notice; Repairo will provide at least one additional in-app reminder prior to the expiration of such period, and only if you do not respond within such forty-eight (48) hours after such notice (and after the reminder has been made available to you in-app) will the Change Order Request be deemed declined;
4. No additional work outside the original scope may be performed without your in-app approval;
5. All Change Order and Tier Adjustment amounts are processed through Stripe Connect under the same fee structure;
6. Verbal or off-platform change orders or tier adjustments are void and unenforceable; and
7. You consent to the upload, retention, and review of photo, measurement, video, and diagnostic evidence captured by Contractors in support of tier adjustment requests.
7. Job Completion Verification and Launch Period Ratings
7.1 Job Completion Verification
Upon completion of a Job, the Contractor will mark the Job as complete in the Platform. You will receive a notification and a seven (7)-day window to: (a) affirmatively confirm completion; (b) report incomplete or defective work; or (c) initiate a dispute under Section 12. If you take no action within seven (7) days after the notification, the Job is deemed completed and accepted, and Contractor payout is released.
7.2 Launch Period Ratings
During the initial launch period of the Platform, ratings you submit for Contractors are private and will not be displayed publicly. Your ratings are visible only to the rated contractor, Repairo personnel for quality and dispute purposes, and third parties as required by law. Repairo will provide advance notice before any rating you submitted during the private ratings period is made publicly visible.
8. Homeowner Obligations
You agree to: (a) provide accurate information, to the best of your knowledge, about the Job, your property, and access conditions; (b) be present or arrange reasonable access at the scheduled time; (c) treat Contractors with respect and provide a safe working environment, to the extent reasonably within your control; (d) promptly use the Platform's communication tools for all Job-related matters; and (e) refrain from any conduct prohibited under Section 9.
If you submit, post, or upload any content to the Platform (including reviews, photos, or other materials) ("User Content”), you represent that you have the necessary rights to do so and you grant Repairo a worldwide, royalty-free, fully paid-up, sublicensable, perpetual license to host, store, reproduce, modify (for formatting and display), publicly display, and otherwise use such User Content in connection with operating, improving, and marketing the Platform and Repairo’s other products and services.
9. Conduct; Verification; Monitoring
9.1. Restrictions.
You may not:
- Use the Platform for any unlawful purpose;
- Misrepresent your identity, property, or Job requirements;
- Harass, threaten, or discriminate against any Contractor;
- Knowingly attempt to circumvent the Platform's payment systems or to fraudulently manipulate prices or fees displayed on the Platform;
- Scrape, reverse engineer, or interfere with the Platform's technical operation;
- Knowingly submit false reviews or disputes, or make fraudulent or bad-faith chargebacks; or
- Knowingly use the Platform in violation of any applicable federal, state, or local law.
9.2. Contractor Verification and Background Checks
Repairo may, but is not obligated to, conduct or facilitate identity verification, background checks, or other screening of Contractors. Any designation such as “verified” or “background checked” on a Contractor’s profile indicates only that the Contractor has completed a particular account process and does not constitute a guarantee, warranty, or endorsement by Repairo of the Contractor’s qualifications, competence, character, or fitness to perform any particular Job.
YOU ARE SOLELY RESPONSIBLE FOR EVALUATING THE SUITABILITY OF ANY CONTRACTOR FOR YOUR JOB. REPAIRO ENCOURAGES YOU TO INDEPENDENTLY VERIFY A CONTRACTOR’S LICENSES, INSURANCE, REFERENCES, AND QUALIFICATIONS BEFORE AUTHORIZING ANY WORK, PARTICULARLY FOR REGULATED TRADES (INCLUDING ELECTRICAL, PLUMBING, AND STRUCTURAL WORK). REPAIRO DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY BACKGROUND CHECK OR SCREENING AND DISCLAIMS ALL LIABILITY ARISING FROM YOUR RELIANCE ON ANY SUCH CHECK OR SCREENING.
9.3. Communications Monitoring
You acknowledge and agree that Repairo may monitor, record, review, and analyze communications between you and Contractors conducted through the Platform’s messaging and communication tools for purposes including quality assurance, safety, dispute resolution, enforcement of these Terms, and compliance with applicable law. Repairo may also mask or substitute contact information (such as phone numbers or email addresses) in communications facilitated through the Platform. By using the Platform, you consent to such monitoring and contact-information substitution to the fullest extent permitted by applicable law.
10. Disclaimers; Assumption of Risk.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, REPAIRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PLATFORM, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REPAIRO DOES NOT MAKE ANY WARRANTIES OR GUARANTEES REGARDING THE QUALITY, SAFETY, LEGALITY, OR TIMELINESS OF ANY CONTRACTOR'S WORK, WHICH IS PROVIDED BY INDEPENDENT THIRD PARTIES SOLELY RESPONSIBLE FOR THEIR SERVICES. NOTHING IN THESE TERMS LIMITS OR EXCLUDES ANY RIGHTS OR REMEDIES THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, OR ANY LIABILITY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW (INCLUDING LIABILITY ARISING FROM REPAIRO’S OWN FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE). You acknowledge that using the Platform to engage independent Contractors involves inherent risks, including but not limited to risks of property damage, personal injury, unsatisfactory work, or disputes with Contractors. By using the Platform and engaging Contractors through it, you voluntarily assume all risks arising from or related to your interactions with Contractors and any other users of the Platform, the performance of Jobs at your property, and your use of the Platform generally, except to the extent such risks arise from Repairo’s breach of these Terms or violation of applicable law, and to the fullest extent permitted by applicable law.
11. Limitation of Liability; Indemnification
TO THE FULLEST EXTENT PERMITTED BY LAW, REPAIRO'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO REPAIRO IN THE SIX (6) MONTHS PRECEDING THE CLAIM; PROVIDED, HOWEVER, THAT IF YOU HAVE PAID NO FEES TO REPAIRO IN THAT PERIOD (INCLUDING BECAUSE CERTAIN SERVICES, SUCH AS SIGNING UP, ARE FREE), REPAIRO'S TOTAL LIABILITY SHALL NOT EXCEED $100. REPAIRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. You agree to indemnify, defend, and hold harmless Repairo and its officers, members, employees, and agents from any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) to the extent arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law; (c) any property damage or personal injury arising from conditions at your property to the extent caused by your negligence or willful misconduct; (d) any content you submit, post, or upload to the Platform (including reviews and photos); or (e) your fraudulent or bad-faith use of the dispute, refund, or chargeback processes.
12. Florida Construction Lien Law Notice
ACCORDING TO FLORIDA’S CONSTRUCTION LIEN LAW (CHAPTER 713, FLORIDA STATUTES), THOSE WHO WORK ON YOUR PROPERTY OR PROVIDE MATERIALS AND ARE NOT PAID IN FULL HAVE A RIGHT TO ENFORCE THEIR CLAIM FOR PAYMENT AGAINST YOUR PROPERTY. THIS CLAIM IS KNOWN AS A CONSTRUCTION LIEN. IF YOUR CONTRACTOR OR A SUBCONTRACTOR FAILS TO PAY SUBCONTRACTORS, SUB‑SUBCONTRACTORS, OR MATERIAL SUPPLIERS, THOSE PEOPLE WHO ARE OWED MONEY MAY LOOK TO YOUR PROPERTY FOR PAYMENT EVEN IF YOU HAVE ALREADY PAID YOUR CONTRACTOR IN FULL. IF YOU FAIL TO PAY YOUR CONTRACTOR, YOUR CONTRACTOR MAY ALSO HAVE A LIEN ON YOUR PROPERTY. THIS MEANS THAT IF A LIEN IS FILED YOUR PROPERTY COULD BE SOLD AGAINST YOUR WILL TO PAY FOR LABOR, MATERIALS, OR OTHER SERVICES THAT YOUR CONTRACTOR OR A SUBCONTRACTOR MAY HAVE FAILED TO PAY. TO PROTECT YOURSELF, YOU SHOULD REQUIRE YOUR CONTRACTOR TO PROVIDE YOU WITH A WRITTEN RELEASE OF LIEN FROM ANY PERSON OR COMPANY THAT HAS GIVEN YOU A “NOTICE TO OWNER” UNDER SECTION 713.06, FLORIDA STATUTES, EACH TIME YOU MAKE A PAYMENT. FLORIDA’S CONSTRUCTION LIEN LAW IS COMPLEX, AND YOU ARE ADVISED TO CONSULT AN ATTORNEY IF YOU HAVE QUESTIONS.
13. Dispute Resolution; Arbitration; Class Action Waiver
13.1 Informal Resolution
Before initiating arbitration, you agree to contact Repairo at legal@repairo.pro and attempt in good faith to resolve the dispute informally for at least thirty (30) days, unless doing so is prohibited by law or impracticable under the circumstances; provided that either party may initiate arbitration sooner if necessary to preserve a claim due to an applicable limitations period or to seek injunctive or other emergency relief, and nothing in this Section restricts your right to file a complaint with a government agency.
13.2 Binding Arbitration
Except for claims that cannot be required to be resolved by arbitration under applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall be conducted in Broward County, Florida.
13.3 Class Action Waiver
YOU AND REPAIRO AGREE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR COLLECTIVE PROCEEDING; PROVIDED THAT THIS WAIVER SHALL NOT APPLY, AND NO PARTY IS WAIVING ANY RIGHT, TO THE EXTENT A WAIVER OF ANY REPRESENTATIVE ACTION (INCLUDING ANY PRIVATE ATTORNEY GENERAL CLAIMS) IS PROHIBITED OR UNENFORCEABLE UNDER APPLICABLE LAW, IN WHICH CASE SUCH PROHIBITED OR UNENFORCEABLE PORTION SHALL BE SEVERED AND THE REMAINDER SHALL BE ENFORCED TO THE MAXIMUM EXTENT PERMITTED.
13.4 Opt-Out
You may opt out of arbitration by sending written notice to legal@repairo.pro within thirty (30) days after you first accept these Terms, stating your name, the email address associated with your account, and your intent to opt out. Opting out will not affect your ability to use the Platform.
13.5 Disputes between Users
Repairo’s goal is to provide tools to help Homeowners and Contractors resolve disputes independently. In the rare event a dispute regarding a Job or other interaction related to the Platform cannot be resolved independently, you agree, at Repairo’s request, to participate in good faith in a neutral resolution or mediation process facilitated by Repairo or a neutral third-party mediator. Notwithstanding the foregoing, you acknowledge and agree that Repairo is under no obligation to become involved in or impose resolution in any dispute between you and any Contractor or other third party, and that Repairo shall not be liable for any outcome of such disputes.
14. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Subject to Section 13, any judicial proceeding shall be brought exclusively in the state or federal courts located in one of the following counties: Broward County, Palm Beach County, or Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts.
15. Termination; Changes to These Terms
Either party may terminate these Terms at any time upon notice through the Platform or in writing. Repairo may suspend or terminate your account immediately for breach, fraud, safety concerns, abusive conduct toward Contractors, repeated fraudulent or bad-faith chargebacks, or violation of these Terms. Upon termination, your right to access the Platform ends; provided that (a) you remain liable for any outstanding Order Totals or other amounts owed, and (b) any refund obligations of Repairo for prepaid amounts for unperformed Jobs shall survive in accordance with Sections 5.4 and 5.5. All provisions that by their nature are intended to survive shall survive.
Repairo may modify these Terms at any time by posting a revised version on the Platform and updating the "Last Updated" date. Material changes will be communicated via email or in-app notice at least 30 days before taking effect. If you do not agree to a material change, you may terminate these Terms by ceasing use of the Platform and closing your account before the effective date, which you may do by contacting Repairo or, where available, through in-app or Platform account settings, and Repairo will refund any prepaid amounts for services not yet performed in accordance with Sections 5.4 and 5.5. Continued use after the effective date constitutes acceptance.
16. Miscellaneous
These Terms constitute the entire agreement between you and Repairo regarding the Platform. If any provision is held unenforceable, the remainder shall remain in effect. Repairo's failure to enforce any provision is not a waiver. You may not assign these Terms; Repairo may assign freely.
17. Force Majeure
Other than payment obligations, neither Repairo nor you will be liable to the other for any delay or failure in performance under these Terms arising out of a cause beyond the affected party’s reasonable control and not otherwise due to such party’s breach, fault, or negligence. Such causes include, but are not limited to, fires, floods, earthquakes, hurricanes, strikes, unavailability of necessary utilities or telecommunications, blackouts, epidemics, pandemics, acts of declared or undeclared war, acts of terrorism, acts of regulatory agencies, or other natural or man-made disasters. The affected party shall give the other party prompt written notice of such event and shall use commercially reasonable efforts to mitigate its effects.
18. Statute of Limitations
You agree that, regardless of any statute or law to the contrary, any claim arising out of or related to these Terms, the Platform, or any Job must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred. Notwithstanding the foregoing, this limitation shall not apply to the extent prohibited by the law of your state of residence, in which case the applicable statute of limitations under such law shall apply.
19. Electronic Communications
By creating an account on the Platform, you consent to receive electronic communications from Repairo, including emails, in-app messages, push notifications, and text messages (to the extent you have separately opted in to SMS). You agree that all agreements, notices, disclosures, and other communications that Repairo provides to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including but not limited to the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and any applicable state law. You may withdraw your consent to receive electronic communications by contacting Repairo at legal@repairo.pro; however, withdrawal of consent may result in termination of your account, as electronic communication is necessary for Platform operation.
20. Copyright Infringement / DMCA Policy
Repairo respects the intellectual property rights of others and expects users of the Platform to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512, Repairo will respond to notices of alleged copyright infringement that comply with the DMCA and are properly submitted to our Designated Agent.
If you believe that content available on or through the Platform infringes your copyright, please submit a written notification (“DMCA Notice”) to our Designated Agent at dmca@Repairo.pro containing: (a) a description of the copyrighted work you claim has been infringed; (b) identification of the material that you claim is infringing and its location on the Platform; (c) your contact information (address, telephone number, and email); (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (f) your physical or electronic signature.
Repairo maintains a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers of copyright.
21. Third-Party Links and Services
The Platform may contain links to third-party websites, applications, or services (“Third-Party Services”) that are not owned or controlled by Repairo. Repairo has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any Third-Party Services. To the fullest extent permitted by applicable law, and except to the extent caused by Repairo’s own acts or omissions, you acknowledge and agree that Repairo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any Third-Party Services. Your use of Third-Party Services is governed by those third parties’ own terms and policies.
Contact: Galo Technologies LLC d/b/a Repairo — legal@Repairo.pro (general); dmca@Repairo.pro (Designated DMCA Agent)